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    We are asked this question a lot

    Q. What areas do you cover for fibre and wireless internet?

    We provide fibre and fixed wireless internet across Durban and surrounding KwaZulu-Natal areas. Use our coverage checker or contact us to confirm availability at your address.

    Q. How long does installation take?

    Most installations are completed within 3–5 business days after order confirmation, subject to infrastructure availability at your premises.

    Q. Do you offer business and residential packages?

    Yes — we offer tailored packages for both home users and businesses, including hosted email, VoIP, and managed services. Contact us for a custom quote.

    Q. What happens if I experience an outage?

    You can log a fault via our support portal or contact our helpdesk directly. We aim to respond to all fault reports within 4 business hours.

    Q. Do you offer VoIP and hosted services in addition to internet?

    es — we offer VoIP lines, hosted email, and web hosting under our Simplicity Host brand. Ask us about bundling services for a better rate.

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